Refund policy

Returns

Our return policy lasts 30 days. If 30 days have passed since your purchase, we’re unable to offer a refund or exchange.

To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging.

A receipt or proof of purchase is required to complete your return.

We cannot accept returns for:

  • Items that are not in their original condition, are damaged, or are missing parts due to reasons not caused by our error

  • Items returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will notify you by email that we have received your returned item. We will also inform you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will be automatically applied to your original method of payment within a certain number of days.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank, as there is often processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at incenserepublic@gmail.com.

Sale Items (if applicable)

Only regular-priced items may be refunded. Sale items are not eligible for refunds.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at incenserepublic@gmail.com and send your item to:

Incense Republic
2967-503 Dundas St W
Toronto, ON M6P 1Z2
Canada

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return once the item is received.

If the item was not marked as a gift, or the gift giver had the order shipped to themselves before giving it to you, a refund will be issued to the original purchaser.

Shipping

To return your product, please mail it to:

Incense Republic
2967-503 Dundas St W
Toronto, ON M6P 1Z2
Canada

You are responsible for paying your own return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on your location, delivery times for exchanged items may vary.

If you are returning an item valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of returned items.